Payment Information
You can pay for Products using a debit card, credit card, PayPal or Apple Pay. We accept the following cards: Visa, Mastercard, American Express. This is subject to change without warning.
Payment for the products, including preorders, and all applicable delivery charges are taken in advance at the point of Order.
Our website provider and payment providers work hard to detect cases of possible fraud. To protect all.
Your consumer right of return and refund.
This only applies if you are a consumer.
If you are a consumer, you have a legal right to cancel a Contract [under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013] during the period set out below. This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.
Your legal right to cancel a Contract starts from the date of the Dispatch Confirmation (the date on which we e-mail you to confirm our acceptance of your order), which is when the Contract between us is formed.
The following conditions applying to returns are as follows:
1. All returns must be unused and in their original condition (including all original, inner and outer protective packaging intact and as it arrived to you).
Returns must be received within 30 days from the Contract starting (when you receive your dispatch email).
If a product has been delivered to you before you decide to cancel your contract, unless the product is faulty or not as described, you will be responsible for the cost of returning the products to us.
Please note that you must inform us of any imperfections, outside those reasonably expected in a handcrafted product, found within 7 days of receiving it.
The original shipping costs to you are not refunded.
Orders rejected before delivery to a recipient outside of mainland UK, or returned due to failed delivery and/or collection may have additional costs of an order returned by the courier. These will be deducted from the refund issued. In this case, the cost of shipping an order again, after it is returned to us, is the responsibility of the customer.
Once we have received your returned order, we will refund you the price you paid for the products. However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, or if the goods are received in less than the condition set out in the Returns Condition above.
We endeavour to make any refunds due to you as soon as possible, and within 14 days of receiving your returned product to us, to the original payment method used.
Because you are a consumer, we are under a legal duty to supply products that are in conformity with this Contract. As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of return and refund or anything else in these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
Please note that, as explained in Our Products above, due to differences in how screens convey colour and how lighting effects tone, we cannot accept colour ‘not as described’. Though this will not affect your Right to Cancel and return your order, all associated costs and return criteria apply. We encourage our customers to use request swatches before purchasing.